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Return and Refund Policy

Introduction

Last updated: February 23, 2025

At CXB Cloud Space, we are dedicated to providing the highest quality of services and ensuring customer satisfaction. However, we understand that there may be times when our services do not meet your expectations. This document outlines the terms and conditions regarding cancellations, refunds, and the associated processes.

Refund Policy

If you are not completely satisfied with our service for any reason, you may cancel it within 7 days of the purchase date for a refund, as per our Refund Policy.

  • Full Refund: If you cancel within 7 days, you will receive a full refund, less taxes paid, only on the Slot particles you have purchased.
  • Non-Refundable Add-Ons: The money-back guarantee does not apply to most add-on products, such as domains, due to the unique nature of their costs.
  • AMP Agreement: Any amount credited to you by CXB Cloud Space or our affiliates under the AMP agreement will be deducted from your refund amount. Additionally, your benefits under the AMP agreement will be cancelled immediately upon receipt of your refund request.

Important Note

CXB Cloud Space does not offer any refunds for cancellations that occur after 7 days from the purchase date.

Cancellation Process

To cancel your order, please follow the steps outlined below:

  1. Email Cancellation: Write an email to our customer service department from your registered email address.
  2. Cancellation Request: Your email must clearly state the following:
  • Your intention to cancel your order immediately.
  • The unique identification number assigned to your order (as mentioned in the invoice).
  • Confirmation that you have removed your files and data from the hosting space.

Processing Time: Your cancellation request will be processed within 7 working days, and the refund amount will be credited to your registered bank account.

 

Contact Information

For any queries or assistance regarding cancellations or refunds, please contact our customer service team via the email address associated with your account.